Every time someone asks “How do I release an order held at customs?”, “How do I book a return?” or “How do I record damaged stock?”, someone else stops what they’re doing to explain it again. Every new starter, system change or merger adds more of these questions.
It maps each task from your own SOPs, manuals and support queries, never from general knowledge.
Staff get your organisation’s answer in writing or in chat, then guidance on screen, click by click.
Naheni sees only your system's buttons, menus and steps, so it is designed to guide without reading customer, shipment and driver data.
Your chatbot can hand how-to questions to Naheni, which guides staff through the task.
Switch on the training record to see who has completed each customs, safety and booking process, when, and whether they needed guidance.
Naheni's guidance is built for your system and your own processes, so staff are guided the way your firm does things.
The AI built into your systems knows the software. It doesn’t know your organisation or your procedures. Naheni does.
Staff get instant, step-by-step guidance on screen to do each task your way, first time. No checking guides, no watching videos, no interrupting senior colleagues.
Less time asking. More time getting work done.
A logistics firm of 500 staff could save an estimated $538,000* a year, for $84,000.
See how we worked it out →* Estimated, for an illustrative example of 500 staff at $41.08 an hour. Your trial measures the real figures on your own work.
People can't leave the floor for classroom training, and agency staff change every week.
A wrong code or missed step in a booking or customs entry costs money further down the chain.
WMS and customs system changes disrupt operations for months while everyone relearns their tasks.
A 10-minute call. Tell us the systems your staff use, and we’ll show you how Naheni would guide them through your tasks. If we both agree it could make a real difference, we’ll configure it for one of your departments free of charge, and your staff use it in their everyday work for 30 days before you decide.
Confidential. We send you a confidentiality undertaking, signed by us. Nothing for you to sign.