Scribe records processes as step-by-step guides with screenshots, and its Guide Me feature can replay a recorded guide as an on-screen walkthrough. Naheni guides staff live inside the system they are using. It chooses each next control from the live screen and follows their clicks, drawing on your SOPs and support history instead of a recording someone has to make first, and we set it all up for you.
| Step-by-step guide tools | Naheni | |
|---|---|---|
| What staff get | A written guide with screenshots, which can also be played as an on-screen walkthrough of the recorded steps | Live guidance inside the system, highlighting where to click |
| How they use it | Pick a suggested guide for the site you are on, then follow it in a side panel or as an on-screen walkthrough of the recorded steps | Ask a question and follow the highlights, with each step confirmed |
| Who creates it | Your team records each process | We map every task in your system for you |
| When the system changes | Your team recaptures or edits the affected steps | We update the guidance for you |
| Your record data | Screenshots record what is on screen. Paid plans can automatically blur sensitive fields when this is switched on. | Never read or stored. Naheni sees only buttons, menus and steps |
Guide tools such as Scribe are excellent for documenting processes. If you already have guides, we can use them as a starting point for your Naheni knowledge base, so the work you have done carries straight over.
Yes. Your existing guides, SOPs and manuals are exactly what we use to map each task.
No. They ask Naheni in plain words inside the system and are guided straight through the task.
No. It sees only your system's buttons, menus and the steps of each task. Designed not to read record data.
Book a demo. If we both agree it is a good fit, we configure one of your systems free of charge and you trial it on your own work.