Naheni for outsourcing

Every agent follows each client’s procedure, from their first shift.

Your teams guided through each client’s process on screen, checked step by step.

Built by an established IT team with over 25 years’ experience supporting more than 25,000 organisations.

Naheni · AI guidance for your systems and procedures
Naheni
Illustration. In your trial, Naheni is configured to your own procedures and systems.
Instant on-screen guidanceThe right steps the moment staff need them, each one confirmed before moving on: in a chat, as a written guide or live on their screen. No interrupting colleagues, no escalating to the support desk.
Long and complex forms, field by fieldGuides your staff field by field through long and complex forms. It rings each field in turn and never reads what’s typed.
Knows your procedures across all your systemsEvery task is mapped automatically into your own task library, step by step across every system it touches. Nothing for your team to build.
Never sees your client dataNaheni follows the screens and fields, not what’s in them. No client field data is ever seen, stored or shared.

The AI built into your systems knows the software. Naheni knows your organisation.

Book a demo See how it works
How a trial runs

First time right, proven on your own figures.

Built in 10 working days, then a free 30-day trial for one department. Each step is approved on its own.

  1. 1Your procedures and manualsRead-only. We map each procedure onto the systems your staff use.
  2. 2Your support query logQuestions and answers only, so every procedure covers what staff actually ask.
  3. 3Test accessA test login with test data. We check every step works on your systems.
  4. 4One test PCYour staff see Naheni guide your own procedures on their own screen.
  5. 5A department trial30 days of everyday use, measured against your own starting figures.

Yours to keep. Whatever you decide, the procedures we map for you are yours to keep.

Every time someone stops to ask how a task is done, two people stop working.

Fewer errorsTasks done your way, first time.
Fewer distractionsSenior colleagues stay on their own work.
More productive staffAnswers in seconds, and new staff work on their own sooner.
Less oversightManagers spend less time checking and correcting work.
Fewer escalationsHow-to questions are resolved on screen, not passed to support.
How it works

Mapped automatically. Only the exceptions come to you.

We map every task onto your systems and keep it up to date as they change.

How it works →
Why Naheni

Built from your organisation, not the vendor’s manual.

Naheni guides each task to your procedure, confirms every requirement is met before moving on, and keeps a record that it was done your way.

Why Naheni →
Your sector

See it working in a system you know.

Examples for recruitment, finance, legal, public sector and more.

Choose your sector →
Value

What do staff questions cost you?

Naheni could save a department of 500 staff an estimated £419,000 a year, for £42,000.

See the value →
Security

Never reads the content of any field, or anything saved in your systems.

Naheni recognises the screen, the fields and the buttons, not the records inside them.

How we protect your data →
Our offer

Measured on your own figures, before and after.

If Naheni could make a real difference, we’ll set it up for one of your departments free of charge, and your staff use it for 30 days before you decide.

Book a demo (10 to 20 minutes) →

See Naheni on your own systems.

Book a demo