See exactly what would leave your computer.

Before a question leaves the computer, Naheni checks it there. Names, numbers and addresses are stopped; when a question matches one of your firm's tasks, only that task's ID is sent. A guide starts only when the match is clear, or when you confirm it.

The examples below use a sample firm's task list: Set up a direct debit, Refund an overpayment, Set up a payment plan, Add bank details, Raise an invoice, Create a client record, Log a complaint and Update a client's address.

Questions that are stopped on the computer

• Update the address for John Hunter at 14 Mill LaneNaheni first asks “Did you mean ‘Update a client’s address’?” Choosing it sends only that task’s ID. Otherwise: stopped, name and address. Nothing sent.
• Client is 82 and wants to change her direct debitNaheni first offers the closest tasks; choosing one sends only its ID. Otherwise: stopped, age. Nothing sent.
• Refund £84.50 to account 40078123Naheni first offers “Refund an overpayment” and the closest tasks; choosing one sends only its ID. Otherwise: stopped, account number. Nothing sent.
• Can you check D. Rivers’ claim from 3 March?Naheni first offers the closest tasks; choosing one sends only its ID. Otherwise: stopped, name. Nothing sent.
• Email the pack to j.smith@example.comNaheni first offers “Log a complaint”; choosing it sends only its ID. Otherwise: stopped, email address. Nothing sent.
• Mrs Okafor called again about the complaintNaheni first offers “Log a complaint”; choosing it sends only its ID. Otherwise: stopped, name. Nothing sent.

Questions that work as normal

• How do I set up a direct debit?Matched to the task on the computer. The task ID only is sent.
• How do I refund an overpayment?Matched to the task on the computer. The task ID only is sent.
• Set up a payment plan for Okonkwo“Did you mean ‘Set up a payment plan’?” The task ID only is sent; the name never leaves the computer.
• How do I sort out a client's payment?Naheni first asks “Did you mean…?”. After “None of these”, the question is sent, because every word is understood. It could be more than one task, so no guide starts: the engine asks one question, “Is this in Accounts or Client Hub?”. After “Accounts”: “Could it be Set up a payment plan, Refund an overpayment or Raise an invoice? Choose the one you need.” Only the task you choose is launched.
• How do I give money back to a client?After “None of these”, the question is sent. “Could it be Refund an overpayment? Choose it if it's the one you need.” The guide starts only if you choose it.
• How do I book annual leave?No task fits, so after “None of these” the question is sent, because every word is understood. It isn’t in the sample firm’s procedures, so no guide starts and the support desk is offered.

Try it yourself

Type any question, including ones with names, numbers or addresses, and see exactly what would be sent.