Whatfix is a widely used digital adoption platform, where guidance is usually created by your own team with its authoring tools. Naheni gives your staff on-screen, step-by-step guidance with the mapping done for you, on bought-in or in-house systems.
| Typical digital adoption platform | Naheni | |
|---|---|---|
| Who creates the content | Usually your own team, using authoring tools | We map every task in your system for you |
| Where guidance comes from | Flows your team designs, plus AI answers summarised from the documents you connect | Your SOPs, manuals and real support desk questions |
| How staff get help | Walkthroughs, pop-ups, self-help and AI answers, with ScreenSense surfacing content your team has already built | Staff ask in plain words and are guided click by click until the task is done |
| Keeping it up to date | Your team edits content when processes change. An AI auto-heal feature, in beta, repairs some broken on-screen targets. | We update the guidance as your system changes |
| Your record data | Depends on the platform and how it is configured | Never read or stored. Naheni sees only buttons, menus and steps |
| Getting started | Typically an annual enterprise agreement | One system configured free, then a free trial on your own work |
If you have a digital adoption team ready to design and maintain content, a platform such as Whatfix may suit you well. Naheni is for organisations that want the guidance without the authoring work.
No. We build the guidance from your SOPs, manuals and support queries, and keep it updated.
Bought-in systems such as Salesforce, Microsoft Dynamics 365 or Guidewire, and software developed in-house.
No. It sees only your system's buttons, menus and the steps of each task. Designed not to read record data.
Book a demo. If we both agree it is a good fit, we configure one of your systems free of charge and you trial it on your own work.