Naheni adds working knowledge of your own systems and procedures, so your support AI gives faster, accurate answers and fewer queries are escalated. For training tasks and “how do I…” queries, staff can choose to be guided step by step on their own screen.
Book a 10-minute demoGeneral knowledge, your emails and documents.
Working knowledge of your systems and procedures: your firm’s way of doing each task, across all your systems.
We estimate that with Naheni in place, up to 80% of routine “how do I…” support escalations could be avoided during a new system roll-out.
How we knowMicrosoft 365 Copilot, ServiceNow, ChatGPT Enterprise, Claude, Gemini and the other AI assistants your firm uses.
Using Harvey or CoCounsel for legal work? Naheni works alongside them for the systems and procedures around it.
No client data in your systems is ever seen, stored or shared.
If you see potential, I can configure Naheni on your systems and procedures free of charge, so you and your team can assess it on your actual work and measure its value.
Book a 10-minute demoOur estimate draws on published case studies of on-screen guidance (not Naheni’s own results): EDF Renewables reported an 80–90% fall in support tickets (WalkMe customer story); Accenture reported a 40% fall in selected support tickets (WalkMe customer story). These are results for on-screen guidance generally; your trial measures Naheni on your own work.