Every assumption behind the worked example for a department of 500 staff, with the price bands.
A department of 500 staff spends about $1,319,000* a year on staff questions, support, training and training material. Naheni could save about $544,000* of that, for $54,000 a year.
| Where the time goes | Cost today | With Naheni | Saving |
|---|---|---|---|
| More productive staff | |||
Questions to colleagues 500 staff asking 3 a month; 20 minutes for the person asking and 15 for the colleague who stops to answer. Naheni answers 40% on screen. | $409,500 | $245,700 | $163,800 |
New hires up to speed 100 new hires a year (20% turnover), 6 weeks at half output. Naheni brings it to 4 weeks. | $438,800 | $292,500 | $146,300 |
Putting mistakes right 2 process mistakes a person a month, 30 minutes each to find and correct. Naheni halves them. | $234,000 | $117,000 | $117,000 |
| Less support and training | |||
How-to queries to the support desk 12,000 tickets a year at $10 each. Naheni removes 30%. | $120,000 | $84,000 | $36,000 |
Training new hires on your systems 3 days each. Naheni removes 65%. | $87,800 | $30,700 | $57,100 |
| Less training material to write | |||
Writing and updating guides, videos and training material 100 days a year, redone after every procedure or system change. Naheni removes 80%. | $29,200 | $5,800 | $23,400 |
| Total a year | $1,319,300 | $775,700 | $543,600 |
| Naheni’s charge for the year ($4,500 a month, up to 500 staff, set-up included) | −$54,000 | ||
| Saving to the business after our charge | $489,600 | ||
The value is higher where staff turnover is high, temporary staff are common, or your systems and procedures change often.
| Staff covered | A month | Per person a month |
| Up to 100 staff | $2,000 | from $20 |
| Up to 500 staff | $4,500 | from $9 |
| Up to 1,000 staff | $6,500 | from $7 |
| Up to 2,500 staff | $10,000 | from $4 |
| Up to 5,000 staff | $13,000 | from $3 |
Every procedure in the department, on up to six systems, mapped, maintained and supported. Set-up included on a 12-month contract. Further systems $650 a month each; larger organizations quoted. Prices in US dollars and exclude sales tax where applicable.
* Estimated, for an illustrative example of 500 staff at $39 an hour and 20% staff turnover. Your trial measures the real figures on your own work.