Every assumption behind the worked example for a department of 500 staff, with the price bands.
A department of 500 staff spends about £1,018,000* a year on staff questions, support, training and training material. Naheni could save about £419,000* of that, for £42,000 a year.
| Where the time goes | Cost today | With Naheni | Saving |
|---|---|---|---|
| More productive staff | |||
Questions to colleagues 500 staff asking 3 a month; 20 minutes for the person asking and 15 for the colleague who stops to answer. Naheni answers 40% on screen. | £315,000 | £189,000 | £126,000 |
New starters up to speed 100 new starters a year (20% turnover), 6 weeks at half output. Naheni brings it to 4 weeks. | £337,500 | £225,000 | £112,500 |
Putting mistakes right 2 process mistakes a person a month, 30 minutes each to find and correct. Naheni halves them. | £180,000 | £90,000 | £90,000 |
| Less support and training | |||
How-to queries to the support desk 12,000 tickets a year at £8 each. Naheni removes 30%. | £96,000 | £67,200 | £28,800 |
Training new starters on your systems 3 days each. Naheni removes 65%. | £67,500 | £23,600 | £43,900 |
| Less training material to write | |||
Writing and updating guides, videos and training material 100 days a year, redone after every procedure or system change. Naheni removes 80%. | £22,500 | £4,500 | £18,000 |
| Total a year | £1,018,500 | £599,300 | £419,200 |
| Naheni’s charge for the year (£3,500 a month, up to 500 staff, set-up included) | −£42,000 | ||
| Saving to the business after our charge | £377,200 | ||
The value is higher where staff turnover is high, temporary staff are common, or your systems and procedures change often.
| Staff covered | A month | Per person a month |
| Up to 100 staff | £1,500 | from £15 |
| Up to 500 staff | £3,500 | from £7 |
| Up to 1,000 staff | £5,000 | from £5 |
| Up to 2,500 staff | £7,500 | from £3 |
| Up to 5,000 staff | £10,000 | from £2 |
Every procedure in the department, on up to six systems, mapped, maintained and supported. Set-up included on a 12-month contract. Further systems £500 a month each; larger organisations quoted. Prices exclude VAT.
* Estimated, for an illustrative example of 500 staff at £30.00 an hour and 20% staff turnover. Your trial measures the real figures on your own work.