Every assumption behind the worked example for a department of 500 staff, with the price bands.
A department of 500 staff spends about $2,037,000* a year on staff questions, support, training and training material. Naheni could save about $838,000* of that, for $84,000 a year.
| Where the time goes | Cost today | With Naheni | Saving |
|---|---|---|---|
| More productive staff | |||
Questions to colleagues 500 staff asking 3 a month; 20 minutes for the person asking and 15 for the colleague who stops to answer. Naheni answers 40% on screen. | $630,000 | $378,000 | $252,000 |
New starters up to speed 100 new starters a year (20% turnover), 6 weeks at half output. Naheni brings it to 4 weeks. | $675,000 | $450,000 | $225,000 |
Putting mistakes right 2 process mistakes a person a month, 30 minutes each to find and correct. Naheni halves them. | $360,000 | $180,000 | $180,000 |
| Less support and training | |||
How-to queries to the support desk 12,000 tickets a year at $16 each. Naheni removes 30%. | $192,000 | $134,400 | $57,600 |
Training new starters on your systems 3 days each. Naheni removes 65%. | $135,000 | $47,200 | $87,800 |
| Less training material to write | |||
Writing and updating guides, videos and training material 100 days a year, redone after every procedure or system change. Naheni removes 80%. | $45,000 | $9,000 | $36,000 |
| Total a year | $2,037,000 | $1,198,600 | $838,400 |
| Naheni’s charge for the year ($7,000 a month, up to 500 staff, set-up included) | −$84,000 | ||
| Saving to the business after our charge | $754,400 | ||
The value is higher where staff turnover is high, temporary staff are common, or your systems and procedures change often.
| Staff covered | A month | Per person a month |
| Up to 100 staff | $3,000 | from $30 |
| Up to 500 staff | $7,000 | from $14 |
| Up to 1,000 staff | $10,000 | from $10 |
| Up to 2,500 staff | $15,000 | from $6 |
| Up to 5,000 staff | $20,000 | from $4 |
Every procedure in the department, on up to six systems, mapped, maintained and supported. Set-up included on a 12-month contract. Further systems $1,000 a month each; larger organisations quoted. Prices in Australian dollars and exclude GST.
* Estimated, for an illustrative example of 500 staff at $60 an hour and 20% staff turnover. Your trial measures the real figures on your own work.